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Terms and Conditions

Installation Date

Upon booking your installation we will reserve you a slot in our schedule and give you an indicative date for installation. This date is only a guide and may fall earlier or later, and thus may prevent Lawn Perfection from installing on this specific date. 

In all cases, Lawn Perfection will endeavour to give you 24hr notice and cannot be held responsible for any loss of earning or out of pocket expesnves incurred. 

Terms of Payment

Upon accepting our quotation, we require immediate payments in line with our payment terms below: 

50% upon booking your installation

50% on the day of completion

In all cases, should there be any snags on the day of completion these must be reported to the installation team at the time, Any snags found after completion must be reported to the Lawn Perfection team, and will be attended to by Lawn Perfection in a timely manner but does not constitute reason to withhold final payment. All Final payments will be automatically taken on the final day of installation unless otherwise agreed. 


Whilst Artificial Grass is very low maintenance compared to organic lawns, it is important to follow these care guidelines:

Grass should be brushed regularly with a stiff brush

Grass must be kept free of debris and leaves which can be removed using a leaf blower or rake

Any stray weeds should be removed immediately to prevent seed dispersal

Any foul on the lawn that cannot be removed with water should be removed with a pressure washer and/or our safe Artificial Grass Sanitiser

Remove pet dirt immediately and rinse with water

Avoid contact with hot materials such as BBQs, cigarettes, firepits or chimeneas 

Retention of Title 

No failure by the Seller to enforce strict compliance by the Buyer with such provisions shall constitute a waiver thereof and no termination of the Contract shall prejudice limit or extinguish the Seller’s rights under this paragraph.

(i) Upon delivery of the Goods the Buyer shall hold the Goods solely as bailee for the Seller and the Goods shall remain the property of the Seller until such time as the Buyer shall have paid to the Seller and the Seller shall have cleared funds for the full purchase price thereof. 

Until such time the Seller shall be entitled to recover the Goods or any part thereof and for the purpose of exercising such rights the Buyer hereby grants a licence to theSeller its employees and agents with appropriate transport to enter upon the Buyer’s premises and any other location where the Goods are situated and remove the Goods. 

(ii) The Buyer is hereby granted a licence by the Seller to incorporate the Goods in any other products. (iii) The licence granted under sub-clause (i) hereof shall extend to detaching the Goods from any property to which they are attached or into which they have been incorporated or from any other products or Goods to which they have been attached pursuant to the licence granted under sub-clause (ii) hereof. (iv) The Buyer is hereby licensed to agree to sell on the Goods and any products incorporating any of them on condition that the Buyer shall inform its customer of the provisions of sub-clauses (i)-(iii) hereof. The Buyer acts as the Seller’s bailee in respect of any such sale and shall, immediately upon receipt of the proceeds of sale, and whether or not payment has become due under clause ‘PAYMENT’ hereof, remit to the Seller the full purchase price of the Goods sold on less any part thereof which has already been paid and until such amount has been so remitted shall hold such amount as trustee and agent for the Seller. (v) The Buyer shall maintain all appropriate insurance in respect of the Goods from the date or dates on which the risk therein passes to him. In the event of any loss or damage occurring while the Goods remain the property of the Seller the Buyer shall immediately on receipt of the insurance monies, remit to the Seller the full purchase price of the Goods lost or damaged less any part thereof which has already been paid and until such mount has been so remitted shall hold such amount as trustee and agent for the Seller. For the avoidance of doubt the provisions of this sub-clause do not affect the Buyer’s obligations under clause ‘PAYMENT’ hereof. (vi) The licences granted under sub-clauses (ii) and (iv) above shall be terminable forthwith at any time upon notice by the Seller to the Buyer.

Joints and Seams

Lawn Perfection take pride in making all seams and joints as invisible as possible and in most cases these cannot be seen. However, seams are occasionally visible due to the manufacturing structure of the product, ambient temperature, weather conditions, maintenance or ground conditions. If visible seams or joints do exist, these will fade under use and after a few days of high temperatures. Artificial Grass is a plastic product so heat and movement in the pile allows the malleable fibres to interlink which improves the visibility of joints. As with indoor carpet, if you know where a join is and look closely you may be able to see it and as such our warranty does not cover seam visibility. 


Due to the nature of Artificial Grass, creases or similar marks may appear when loaded to the roller, due to storage. Creases will fall out within three months of the grass being installed. The creases will de-crease quite noticeably on a daily basis and with use, and certainly after a bit of sunshine. Should creases still exist after three months we ask that you bring this to our attention and we will attend to see if we can improve them through re-installation. Should there be a fault with the grass, we can process a warranty claim. 

Product Guarantee

All of our grasses come with a 10 year guarantee which is subject to fair wear and tear, providing that the customer is adhering to the Maintenace guidelines above. In addition to that, following exclusions apply:

If an area is under heavy use (such as dogs running up and down the same area, goal mouth, track to shed etc.) the grass may flatten over a period of time. This is not covered under warrantee but can be resolved by brushing with a stiff brush to make the pile stand up again.

Any accidental or deliberate damage not caused by Lawn Perfection is not covered under the warranty, however should you have a problem such as this we will work with you to fix it however this will be chargeable. 

Lawn Perfection do not recommend that customers install rotary washing lines in our Artificial Grass. The load on the line can cause movement in the ground works which can, over time, make the washing line unstable and cause movement in the grass. 

Damage, subsidence or upheaval to the artificial grass, ground-works or weed membrane due to root growth from any sort of tree, shrub or other plant is the responsibility of the customer. In all cases we will be on hand to require the damage however this would be chargeable. 

We cannot be held responsible for subsidence or slippage to the grass or sub-base due to ground movement below the sub-base. The sub-base is a permeable area, and while Lawn Perfection provides a firm and flat base at the time of installation, we cannot be held responsible for ground movement over time. 

Damage caused by animals or pets

Heat damage caused by reflections from glass, mirrors or other reflective materials

Use of improper shoes, sports equipment, machinery, cleaning agents, chemicals, herbicides, pesticides or garden furniture

The final decision to replace any grass rests with our supplier. 

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